Questions you might have
All orders are processed within 2 business days.
We charge £5 to ship to the UK
£15 to ship to France, Spain, Portugal, Austria, Germany, Italy and Greece.
£25 to ship to United States, Australia & Canada
Return and refund policy
We take pride in ensuring that every order is carefully checked beforehand and packaged with care and attention to detail. However, if you are not entirely satisfied with your purchase, we’re here to help.
We do not offer refunds (unless the item has been received damaged, and this can be proved).
We only offer exchanges for orders purchased via our website.
Our policy lasts 14 days from the day of dispatch.
If 14 days have gone by since your purchase, unfortunately we cannot offer you an exchange or refund.
To be eligible for an exchange, please make sure that:
Any clearance items are not eligible for an exchange
The exchange is respective of the 14 day policy
The product isn’t used or damaged
You have the receipt or proof of purchase
You are a UK customer. International exchanges are not accepted
We do not accept any exchanges from purchases made via TikTok Shop
Products that do not meet these criteria will not be considered for an exchange.
Once received, the refund or exchange will take up to 7 days to be processed.
Please note: Any clearance items are not eligible for an exchange
Please contact us before you send the product via our email: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Come and visit us
The Studio 12
FC Designer Collective Workspace
9 Durham Road, London N7 7FB
FC Designer Collective
113-115, Fonthill Road, London N4 3HH.
Mon – Fri: 10:00 – 16:00
Saturday: By appointment
Sunday: By appointment